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Warranty & Shipping

Q: What warranty do I have on my product?
A: All products we sell are brand new products that have been fully tested by our technicians. YanTech USA warrants products to be free from defective material and workmanship for a period of three (3) months from the original date of purchase.  We agree to repair or replace, at its sole discretion, a defective product if returned to YanTech USA within the warranty period and accompanied by proof of purchase.
For those products that do not qualify for our warranty may still qualify for manufacturer warranties. The end user will need to contact the manufacturer directly since we are not allowed to handle any manufacture warranty issues. Please contact us if you need contact information for a particular manufacturer.

Q: What are the Warranty limitations?
A: The warranty not apply or extend to any products which have been subject to misuse, neglect, accident, incorrect wiring or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than YanTech USA. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. All warranty services are revoked for any of the following situations:
1. The product or component is opened by the end user. Most of our products have one or more "Quality Control Seal" on the back, once the seal is broken, all your warranty services are immediately expired and no return or exchange is allowed under any circumstances.
2. The cable or altered any part of the product (camera, receiver, monitor, transmitter, etc.) in order to fit any application.  We don’t accept any item that had been modified or altered such as dis-assembled, cable/plug/socket cut, parts removed, product opened, etc.
3. Products NOT purchased directly from us such as through a reseller, vendor, merchant, etc. do NOT carry our warranty, the seller you purchased from would have its own warranty policy.
4. No warranty is offered for products purchased through other web sites include but not limited to,,,, etc.
5. No warranty/return/exchange is offered for clearance items, as-is items, or "make offer" items. No return/exchange is offered for customized items or parts.

Shipping and Handling
Q: What is the shipping/delivery time?
A: We ship the product within 24 hours of receipt of Paypal payments or within 24 hours of the clearing of any payment by check. Please allow 2 - 5 business days for delivery. We combine shipping if you purchase more than one of this product and/or our other products. We will send you the tracking or delivery confirmation number on the same day we ship out the products. During the promotion time, if you order the products more than $250, you will see the option "free shipping" on the shopping cart. So don't miss the special promotion!

Q: How do I track the shipping of my package?
A: Most packages shipped can be tracked online through the particular carrier's web site. You will receive shipping and tracking information from us in the "Notification of Shipping" email after your package has been physically shipped.  In most cases the shipment can be tracked online, but the information might not be updated in a timely fashion to reflect the actual point at which the package is at during its journey.  This could be for a few reasons, including, but not limited to, the carrier not updating their online information during the weekend, delays in updating information due to holidays, and policies of the carrier that dictate they only update the date and time at which final delivery had occurred. We require signature for the order with value above $250, If the buyer could not accept the package for any reason and the package is returned, the return shipping charge will be deducted from the refund or will be charged if resend to the buyer.

Q: Why do I have to provide my telephone number for shipping? What if I didn't provide telephone and you have already shipped my package?
A: Most shipping carriers require recipient's telephone number.  When there is a problem in shipping, shipping carrier (and your country's Custom Services for international shipping) will contact you. If you didn't provide your telephone number to us, we either delay the shipping of your package or we ship your package out without your telephone number. When we mail your package out without recipient's phone number, you will have to contact the shipping carrier directly to provide your telephone number to them because once a package has left our location, we won't be able to add any information to the package. We take special care of our customers' privacy, your telephone number will be used for shipping purpose ONLY and will be discarded once your package is shipped out.  

Q: What should I do if my package has been damaged?
A: We strongly recommend our customers to purchase shipping insurance to the full value of purchase transactions. However we understand it is your choice and some customers choose not to purchase shipping insurance. When shipping damage occurs and you did purchase shipping insurance, you need to contact the shipping carrier directly to file a shipping damage claim. The shipping carrier needs to go to your location to inspect the package. Please don't contact us as we are not able to file the shipping damage claim for you. However, we would be happy to provide any statement such as "repair and replacement cost" statement that you might need to file together with the shipping damage claim, contact us with the claim reference number you received.  

Q: If I need the package to be shipped to a different country, do I need to pay custom import duty/tax?
A: We will ship your package and fill out the custom declaration form with the full value of your purchase. It is illegal to declare a custom value that is lower than the actual value you paid. However, we do understand there are special rules with certain countries, please contact us if you have special requirements for custom declaration. Keep in mind, no matter how we fill out the custom declaration paperwork, your country's Custom Services has the right to open the package for inspection and collect import tax/duty for the value it determines. You are responsible for any custom brokerage fees and/or custom tax/duty.


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